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Frequently Asked Questions

What does it cost to submit an offer?

Nothing. If your offer is matched to one of our Certified Providers, we simply secure your appointment and discount rate with a nominal partial payment of the matched offer. You pay the remainder of the matched offer to your Provider at the time of your service. No additional fees.


How does ZendyBeauty work?

It's quite simple. Every now and then, providers may have available appointment slots. Rather than leaving these slots unfilled, providers would rather accept a lower-than-retail offer for their services. You get an amazing deal on a cosmetic procedure while providers have the opportunity to fill up their schedule. Everyone wins!

How do I find out whether my offer was matched to a Certified Provider?

Once we get your offer details, we notify our member providers of your criteria. In some cases, you may match within a few minutes or we may take a few hours to find a match. We will send you an email as soon as a match occurs with appointment details (Provider name, location, appointment date and time). If your offer is not matched to a Provider, we will let you know within 2 business days. You can submit another offer at any time.

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Why can't I see the provider name until my offer is matched?

Anonymity is the secret to matching high-quality Certified Providers with amazingly low, otherwise unavailable, limited-time pricing. With a matched offer through ZendyBeauty, you can rest assured you paid far less than the majority of customers paying retail pricing.

Why can't I pick the specific appointment time on the day or week I would like to schedule a procedure?

Providers can give you amazing discounts if you can be a little flexible. Your offer can specify a particular day or you can save even more if you can add a week of flexibility around your preferred date when you submit your final offer form. You can also let us know your preference of morning or afternoon for the days you have selected in the Preferences box but the provider will select the final appointment time so you get the best savings.


What if I need to reschedule my matched appointment?

Providers understand that your availability may change. Give the provider a call, and they can work with you. Keep in mind that your offer was accepted to help fill their schedule so if you do need to move the appointment to a busier time, you may need to pay the provider a rescheduling fee.

What if the provider recommends a different procedure or decides I am not a candidate for any procedure?

In some cases, you and the provider may decide on a different treatment or procedure. The provider will discuss these options and work with you on any price differences. In the rare case a provider does not recommend any procedure for you, we will work with your provider and get you a refund as soon as possible.

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Can I get a refund after my offer is matched to a provider?

Yes. You can cancel your matched offer within 24 hours from the time we matched you to a provider and receive a full refund of the amount you were charged by ZendyBeauty... no questions asked. After 24 hours, you can still cancel your matched appointment for a nominal $10 administrative fee.

I matched to a series of treatments, but I only see the initial appointment. What about the remaining appointments?

ZendyBeauty will send you information about your first appointment. Follow-up appointments are made directly with the provider with whom you matched.


How does ZendyBeauty verify a provider's credentials?

We have a team of Medical Advisers reviewing each providers credentials. We have a systematic review process based upon a variety of factors to help ensure that our group of Certified Providers provide excellent service and results.

Is my information secure?

Yes. We use 256-bit SSL encryption to secure your information. In addition, we use Stripe to process any matched offers, which means ZendyBeauty does not store any of your credit card information.